Blog

Clayfin Bengaluru Office

We are expanding!!!

Now, Clayfin (formerly Vayana) has a new office in Bengaluru, India! This will be our 5th global office. With over 3000 sq.ft capacity the office can comfortably take about 40 people. Honouring our commitment, the Bengaluru office is designed to serve as a Business Continuity site for the Chennai delivery center. Soon, some core team... Read more

Community Banking – Banking’s own Graph API

We are living in the times of intersecting relationships. The world has become a closely knit, well networked entity, with each individual getting connected to the other in different ways. Advent of social media, affordability of technology has demystified the web and has made it more affable to users. More and more are going online... Read more

Banking without Interface

“Hello!!! Howdie??” Me: “I’m good… What’s up today?” “Hey your phone bill is due today. Do you want to pay it now?” Me: “Thanks for reminding. Yes please” “From which account?” Me: “hmmm.. From my salary account” “OK… Done. By the way, it’s David’s birthday next week. Do you want to send him a gift?”... Read more

The Second Mover Advantage

What is the Second Mover Advantage… An example in the Automobile sector is Tesla Motors, founded in 2003 in the Silicon Valley by a group of engineers to launch electric cars. In 11 years, company’s market capital stands at about $32 billion. To cross the same, companies like Ford and General Motors took more than... Read more

Bot in the Branch

As kids, we grew up with Giant Robot and Johnny Sokko, a TV series that captured the fantasy of an entire generation. We all loved to emulate Johnny’s voice commands to his watch, and the resultant aerobics of his obedient Giant Robot. Robots of today might not be capable of the spectacular muscle power of... Read more

Customer Experience is “NOT INCIDENTAL”

Does Starbucks sell coffee? What a silly question … of course they do!! Well let me ask you again, ‘Does Starbucks sell coffee?’ Think again. If coffee is what they sell, then why is their coffee priced so over-the-top? And why do we go to them when a roadside coffee would cost us perhaps one-tenth!... Read more

Payments becoming Conversational

Man is a conversational creature. He learnt to speak and communicate, before he tried to barter or exchange. But, the advent of modern banking and its practices robbed the “conversation” in a transaction and made it all about submitting documents and filling forms, in duplicate and sometimes even in triplicate!! Thanks to emergence of social... Read more

The Amazon moment for Banking

The world is going through interesting times. Brick and mortar businesses are being replaced with electronic channels. Portals and apps are becoming the primary access points for service request and delivery. Banks are also a part of this larger story, but with an interesting twist. Perhaps for the first time ever, banks have begun to... Read more

Omnichannel Banking – Myths and Realities

Habits die hard! It was the last day of bills payment and as usual we forgot to do the needful as we headed out on a road trip along the rugged countryside. With this thing nagging me, the first thing I did at our first pit-stop was to take out my phone and access the... Read more

Digital Banking – Looking Beyond Existing Channels

Why Digital, NOW? Banking industry is at crossroads There are tremendous expectations from banks to keep up with service experiences that are provided by retailers, online providers and other players hitherto unconnected to banking domain. We believe that time has come for a complete overhaul of banking as we know, and digital is the crux... Read more