Helping Banks craft MSME Customer Journey

Catering to Aspirations – Helping Banks craft MSME Customer Journey

The Indian economy is the fastest growing economy in the planet, and it is only going to get better in the near and distant future. With the introduction of big bang reforms like GST, Insolvency and Bankruptcy Code, aided by enablers like Make in India, Mudra Loans scheme, Skill India Mission, JAM trinity, UPI etc.,... Read more

The Spy Who Lives with Me

You: – “Alexa, what is my account balance?” Alexa: – “Your account balance today is 75,500 Dollars!” The above might have sounded imaginary or bit fantastic last year, but it has become a reality today in many US homes!! CapitalOne was the first bank to enable voice banking in Alexa. AMEX is next and others... Read more

Customer Journey is the new X-Factor….

This thought has been cooking in our minds for a while though, not quite as crisply stated as above. From a word cloud standpoint in this space – user experience, customer experience, look and feel, unified experience, Omni channel capabilities have occupied mind share over the past couple of years. While they are representative of... Read more

Extend Product as a Platform with Purpose

In the recent past, we have observed that the Banks are in a dilemma whether to procure products from a product vendor or get a platform vendor to build features based on their requirements. If this debate had happened a decade ago, probably the Product strategy would have won hands down as the platform vendor... Read more

Customer Experience – Small and Big Wins

Customer Experience defines the engagement model for any business – not sure why this thought entered my mind, as I was at a Drive-in ATM. As I collected the cash and was seeking a receipt, the ATM had a feature offering to send the receipt by email. Very convenient and just in the nick of... Read more

Blockchain for Dummies – Part 1

Have you ever wondered why your biller sends you bill payment reminders even after you have paid their bill via a third-party app or website? Have you ever gone through the embarrassment of your debit card transaction getting declined minutes after your account got debited??? Or how does it feel to provide your educational certificates... Read more

UPI – The payments engine for Digital India

August’16 has been a watershed month for payments in India. It is the month when Unified Payment Interface (UPI) was launched to the masses. NPCI’s UPI is going to change the payments landscape for everybody, forever. It is arguably the biggest thing to happen to Payments in India since we minted the first coin many... Read more

Business Intelligence – The death of Segmentation

“Data! Data! Data! I cannot make bricks without clay!”…no one could have put the problem more succinctly than Sir Arthur Conan Doyle, through his master creation, detective Sherlock Holmes. He has saved many a suspect from the gallows due to astute analytics of facts which was overlooked earlier. It’s a capital mistake to theorize without... Read more

Corporate Banking: Complexity to Singular Simplicity

In one of the conferences I recently attended, I bumped onto Head of Transaction banking in a leading bank in the middle east region. He being a Cash Management Practitioner, we immediately connected and started exchanging notes. During discussion he quoted an example of how onboarding a large telco as a customer, took them 6... Read more

Community Banking – Banking’s own Graph API

We are living in the times of intersecting relationships. The world has become a closely knit, well networked entity, with each individual getting connected to the other in different ways. Advent of social media, affordability of technology has demystified the web and has made it more affable to users. More and more are going online... Read more