Corporate Banking: Complexity to Singular Simplicity

In one of the conferences I recently attended, I bumped onto Head of Transaction banking in a leading bank in the middle east region. He being a Cash Management Practitioner, we immediately connected and started exchanging notes. During discussion he quoted an example of how onboarding a large telco as a customer, took them 6... Read more

Community Banking – Banking’s own Graph API

We are living in the times of intersecting relationships. The world has become a closely knit, well networked entity, with each individual getting connected to the other in different ways. Advent of social media, affordability of technology has demystified the web and has made it more affable to users. More and more are going online... Read more

The Second Mover Advantage

What is the Second Mover Advantage… An example in the Automobile sector is Tesla Motors, founded in 2003 in the Silicon Valley by a group of engineers to launch electric cars. In 11 years, company’s market capital stands at about $32 billion. To cross the same, companies like Ford and General Motors took more than... Read more

Customer Experience is “NOT INCIDENTAL”

Does Starbucks sell coffee? What a silly question … of course they do!! Well let me ask you again, ‘Does Starbucks sell coffee?’ Think again. If coffee is what they sell, then why is their coffee priced so over-the-top? And why do we go to them when a roadside coffee would cost us perhaps one-tenth!... Read more

Omnichannel Banking – Myths and Realities

Habits die hard! It was the last day of bills payment and as usual we forgot to do the needful as we headed out on a road trip along the rugged countryside. With this thing nagging me, the first thing I did at our first pit-stop was to take out my phone and access the... Read more