Your customer now lives in the age of swipes, likes and scrolls. A seamless and secure digital journey has become the key differentiator—especially in the banking and financial space where products and services are only slightly differentiated.
Clayfin’s Experience Platform—as a product and platform—enables you to provide your customer with a 360 degree connected omnichannel experience. With pre-configured workflows for various banking products such as Cards, Loans, Deposits, and more to innovative tools such as Dateline and Personal Finance Management—you have everything you need as a product to enhance and deepen the customer experience and engagement.
As a platform, you gain a workbench to design the segment-specific experience you wish to build into your UX templates. Whether it is setting up of security rules or transaction limits, or the approval matrices, file formats, and so on as needed by corporate customers—the Experience Platform allows you fine-tune at each customer level!
With the Experience Platform you now have the power to reconnect with your retail or corporate customers by providing them with a digitally transformative customer experience at every step.
To thrive in the digital world, it is important for banks to reimagine online banking. The NextGen internet banking solutions should offer convenience and control so that your customers can manage their personal finances on the go. From a well-thought-out user experience and AI-enabled quick payments to simplified, agony-free tasks such as raising disputes, Clayfin’s e-banking solutions enables you to proactively engage with your customers while ensuring robust data security.
The pool of smartphone users is growing extensively and it is essential to stay ahead of this digital disruption. Accelerate your mobile banking services for customers that matter to you, by personalizing their experience and integrating an advanced user interface. Take advantage of Clayfin’s specialized mobile banking solutions such as PFM and Dateline to create a unique relationship with the users and become their banking aide.
WYOD (Wear Your Own Device) is trending around the globe and so should your wearable banking services. Help your customers access banking solutions on the move by focusing on prime features to track various banking activities like—alerts and notifications on payments, balance inquiries, promotional bank offers and quick reports on account balance. Enable your customers to submit requests, transfer funds, make payments and more with a simple touch or voice command.
AI chatbots are driving digital capabilities to make conversational banking more mainstream. It is important for banks to integrate this medium and enable a conversational banking solution to create a two-way digital customer experience. The banking chatbot can become your customer’s personal financial concierge by answering routine queries and FAQs. The chatbots also help customers make smarter financial decisions, manage cash flow, track spending habits and plan their savings.