Blog

The digital banking space has always been a hotbed of tech innovation, with almost every new tool putting customer comfort and convenience at its core. And why not? After all, the customer is king. Wait. Scratch that. The New Age business idiom has changed – now, the customer is a comrade. Smart financial institutions are... Read more

Banking applications were always created in a void, or a vacuum, where the designers were far removed from the reality of the users / customers on the ground. At hindsight, it is humorous to even think that a few sets of people sitting in their ivory towers thought they could design a wholesome banking experience... Read more

  Mobile First In a generation where mobile is the most pervasive element, having a solution that can be mobile-first with all relevant features, is paramount. Responsive design and light-weight. Can’t be enunciated further! Online Acquisition Opening account just can’t become a hassle anymore. Like, seriously. If you make the initial barrier cumbersome, we’re in... Read more

The Indian economy is the fastest growing economy in the planet, and it is only going to get better in the near and distant future. With the introduction of big bang reforms like GST, Insolvency and Bankruptcy Code, aided by enablers like Make in India, Mudra Loans scheme, Skill India Mission, JAM trinity, UPI etc.,... Read more

You know what’s invariably a problem with the folks-on-the-go nowadays? Multi-tasking. Hear me out. There are, at times, 10 things occurring in parallel and that tends to create a mentality of prioritizing tasks and hustling to finish everything on time. The mind gets exhausted and what happens is that procrastination sets in. So, if I... Read more

Scenario: Me and my friend were walking back from a sports complex where we were playing badminton. So, our minds were honed on everything badminton since we were living it for the past hour or so. We pass by an apartment where we see a woman standing outside all dressed in sports attire with a... Read more

Since the turn of this century, the advent of Internet and mobility has taken the world by storm. From snail mails to emails, from brick and mortar to click and carry, from not so smart phones to smart phones, ride hailing to cinema ticket booking, internet touches almost all the aspects of our daily lives.... Read more

Customers expect to be impressed when opening their Bank accounts – after all, the relationship is for a long period, especially involving their finances. Customer Lifecycle Management is an extremely critical part of running a financial institution successfully and  this journey begins with a customer getting on boarded into a new business eco-system i.e. applying... Read more

You: – “Alexa, what is my account balance?” Alexa: – “Your account balance today is 75,500 Dollars!” The above might have sounded imaginary or bit fantastic last year, but it has become a reality today in many US homes!! CapitalOne was the first bank to enable voice banking in Alexa. AMEX is next and others... Read more

This thought has been cooking in our minds for a while though, not quite as crisply stated as above. From a word cloud standpoint in this space – user experience, customer experience, look and feel, unified experience, Omni channel capabilities have occupied mind share over the past couple of years. While they are representative of... Read more