Blog

Paper is almost passé. Banking in the Middle East is quickly turning all touch, swipe, branchless and seamless now! And surprisingly, the change is being accelerated by the new normal brought upon by the global healthcare crisis. The pandemic has set the wheels in motion for the already rampant changes that were taking place in... Read more

  Imagine the following scenario: – Your customer is all ready to purchase his dream house. All that’s left is the matter of the loan being approved by your bank. Past experience has the customer expecting the process to drag on for a couple of weeks—after all the checking of the customer’s credit rating, the... Read more

  Who could have pegged Bill Gates with making prophetic predictions? Way back in 1994, when Bill Gates said, “Banking is necessary, banks are not”, such a bold statement sounded quite forthcoming, but rather it has served as the beginning of the transformation of the banking industry. Today, banking services are no longer the exclusive... Read more

Reverse Dwindling Customer Contact and Regain Customer Loyalty with the Reinvented Personal Finance Management Platform As the world tries to deal with COVID-19, we see citizens, governments and businesses impacted in ways that were hard to imagine a few months ago. Enforced social distancing, unprecedented fiscal/monetary stimulus from governments, drastic fall in energy prices, mass... Read more

  In this challenging economic scenario, banks must create a differentiating strategy that can help them stand out from the crowd. Focusing on offering a superior customer experience is clearly a winning strategy especially as 38% of customers, according to research by Deloitte, consider user experience (UX) the most important criterion when choosing a digital... Read more

Customers expect to be impressed when opening their Bank accounts – after all, the relationship is for a long period, especially involving their finances. Customer Lifecycle Management is an extremely critical part of running a financial institution successfully and  this journey begins with a customer getting on boarded into a new business eco-system i.e. applying... Read more

After Demonetization in India that happened in November 2016, probably the next biggest compelling step towards a digital economy is driven by the efforts to tackle Corona Virus. Words like Social Distancing, Contactless Interactions, Hand Sanitization has had a ripple effect on banking practices. While the first one was man made, the second one is part... Read more

Banking today runs on pure technology. In fact, there is more technology managed in banking today, than in technology companies themselves. Almost every banking organization is taking a plunge to go digital. Technology has a great tendency to obfuscate complex processes, bottlenecks, and complexities to bring – in Data Democracy. As a result of which,... Read more

The world breathes on social media today. Almost every waking moment, people are on one or the other platform, be it Facebook, LinkedIn, WhatsApp, Instagram, WeChat, TikTok, Messenger and the list goes on… The millennial generation enjoys this, and attaches a social framework to all their online interactions. Such a social experience now defines the... Read more

Do you remember how your grandpa would meticulously note down every daily expense, right down to the toffee he got you? Or the handy little notebook your mom carried to ensure that your family didn’t overshoot the vacation budget? Well, that’s PFM aka Personal Finance Management in a nutshell. Think of a PFM tool as... Read more