Customer Experience

Apps. Bots. AI. Blockchain. Cloud. Biometrics. Contactless payment—the financial services industry has committed itself to digital innovation over the last decade—and it’s just the start. The recent pandemic too disrupted the industry and ushered the resurgence of QR Codes—a unique contactless solution.

Customer Experience

Harnessing the power of data for ‘customer nirvana’

In a digital world, customers expect banks to connect the dots and deliver seamless, personalised experiences. In order to adjust accordingly, banks need to be able to identify what the customer wants as well as use data to deliver tailor-made experiences. Data becomes a crucial link between meeting those expectations and satisfying the customer.

Prepaid Banking

Strengthen your bank offerings in the Middle East with Prepaid Banking Solution

In recent years, prepaid cards have emerged as a valuable alternative for customers in the Middle East region. According to experts, the prepaid card market in the Middle East is expected to record a CAGR of 16.6%, growing from US$ 62.2 billion in 2019 to US$ 115 billion by 2023. The rise in technology-driven products and services and a push from governments are major contributing factors to the rapid growth of prepaid solutions in the Middle East region.

Digital Onboarding

What is the secret behind a smooth, responsive and coherent digital onboarding process?

Have you ever stopped to wonder what makes a lush, green forest thrive? Everything in nature, from sandy deserts to deep oceans, is dependent on its diverse ecological ecosystems.

Buzz

CX2021: Crafting Post-pandemic Customer Experience Strategies for Financial Institutions

The success of CX strategies in 2021 will also depend on financial brands building an experience-driven ecosystem. Brand perception today largely depends on the digital presence.

Future Talk

Capturing Value from the “Open Banking” Revolution

Who could have pegged Bill Gates with making prophetic predictions? Way back in 1994, when Bill Gates said, “Banking is necessary, banks are not”, such a bold statement sounded quite forthcoming, but rather it has served as the beginning of the transformation of the banking industry.

Open Banking

Five Open Banking Use Cases beyond Account Aggregation

Taking PFM to the next level — Financial service providers utilizing open banking can now help customers transform their budgetary practices into healthy financial habits with next-gen Personal Finance Management (PFM) apps.

Open Banking

It’s the Start of a New Normal for Banking in the Middle East

Paper is almost passé. Banking in the Middle East is quickly turning all touch, swipe, branchless and seamless now! And surprisingly, the change is being accelerated by the new normal brought upon by the global healthcare crisis. The pandemic has set the wheels in motion for the already rampant changes that were taking place in...

Current Tech

Personal Finance Management (PFM) 2.0: A Key Tool for Todays Banks and Financial Institutions

A simple definition of a Personal Finance Management (PFM) solution is anything that allows users to aggregate financial transactions in one place and then use the data to manage their finances. This can range from pocket diaries as used by yesteryear generations to track expenses or designated envelopes for different expenses as used by our parents to excel sheets as maintained by some of us.

Open Banking

Revolutionizing Customer Experience with Digital Customer Onboarding

In this challenging economic scenario, banks must create a differentiating strategy that can help them stand out from the crowd. Focusing on offering a superior customer experience is clearly a winning strategy especially as 38% of customers, according to research by Deloitte, consider user experience (UX) the most important criterion when choosing a digital bank

Buzz

No second chance for a First Impression!

In this challenging economic scenario, banks must create a differentiating strategy that can help them stand out from the crowd. Focusing on offering a superior customer experience is clearly a winning strategy especially as 38% of customers, according to research by Deloitte, consider user experience (UX) the most important criterion when choosing a digital bank

Future Talk

Nature’s Push to Go Digital

After Demonetization in India that happened in November 2016, probably the next biggest compelling step towards a digital economy is driven by the efforts to tackle Corona Virus. Words like Social Distancing, Contactless Interactions, Hand Sanitization has had a ripple effect on banking practices. While the first one was man made, the second one is part...

Current Tech

PFM: Your daily expense notebook, powered by AI

Do you remember how your grandpa would meticulously note down every daily expense, right down to the toffee he got you? Or the handy little notebook your mom carried to ensure that your family didn’t overshoot the vacation budget?