Learn how Clayfin built an award-winning Corporate/SME platform for Bandhan Bank
An IBS Intelligence Case Study
Experience Platform
Elevate Your CX Journey
In today’s digital age, experiences count more than ever. Your digitally savvy, next-gen consumers want financial and banking solutions that provide them with the same easy experience and personalization that they receive from other consumer companies. This requires customer experience to be built in every swipe, tap or scroll—only possible with an omnichannel digital banking experience platform.
Banking Solutions
NBFC
Digital experience solution with easy
customer acquisition and management
Engagement Tools
Personal Finance Management
Dateline
Khalil Al-Qattan
Head of Digital Transformation, Burgan Bank, Kuwait
"Our previous online platform and mobile app were limited in the features and the experience they offered. Hence, we partnered with Clayfin in order to revamp our customer journey as an enriched experience bringing added-value services to our customers."
Ashwin Kumar
CIO, Jana Small Finance Bank, India
"We believe the ‘Physital’ (physical touch with digital delivery) approach will pave the way for success. And Clayfin is playing a key role in making the digital delivery seamless across digital banking channels (internet and mobile) for Jana Small Finance Bank. In addition, feature like PFM enables us to have deeper engagement with our customers and become a key part of their future and life"
Sabbir Hossain
Chief Operating Officer, BRAC Bank, Bangladesh
"In Clayfin, we found a partner who was willing to walk the extra mile with us. Their adaptability contributed massively to this implementation, through which we will now be able to scale faster and continue to provide tangible value to our customers."
Current Tech
Leverage Spinach as the Next-Gen CDP
In this blog, we delve into understanding the drivers of digital transformation in rural Bangladesh and explore where it is headed.
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How is digital banking innovation booming in rural Bangladesh?
In this blog, we delve into understanding the drivers of digital transformation in rural Bangladesh and explore where it is headed.
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Surfing the Digital Dunes: Open Banking and Its Impact on Traditional Middle Eastern Banks
The Middle Eastern financial landscape is undergoing a major transformation, with institutions managing over $3 trillion in assets. This surge not only highlights the region's economic strength but also presents numerous opportunities for growth and development.
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Banks in Bangladesh are going from traditional to trendsetting with m-banking
Over the past few years, Bangladesh's banking sector has seen great transformation. The advent of mobile banking has sparked a revolution, challenging traditions and presenting innovative opportunities.
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Digital Banking Reinvented: Unleashing the Power of Gen AI in The Middle East
The Middle East (ME) is in the midst of an Industry 4.0 revolution, and digital transformation has been slowly making its way into the banking sector.
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Why the mind matters: Debunking digital banking customer journey and what’s within
Right at this moment, there are probably thousands of articles online harmonising one resounding message: banks must pivot to focus on a customer-centric strategy or pay the price.
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Dong Goes Digital: Understanding the Future of E-Payments in Vietnam
Vietnam is undergoing rapid economic development. Propelling this progress is the expanding banking sector, dominated by disruptors who are bringing about a transformation with digital banking capabilities.
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Why are your customers looking for new banks? Decoding digital banking customer churn in Nepal
In this blog, you will explore why global banks, including Nepali banks, follow similar customer churn trends and how banks can nudge their customers to stay loyal and continue engaging with their digital banking platforms.
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Byte by Byte: How is Bangladesh Digitally Transforming the Banking Sector
The Bangladesh Bank (BB) has recently taken a major step towards expanding financial access for everyone. After rolling out their "Guidelines to Establish a Digital Bank" on June 15, 2023, over 50 banks have already applied
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Winning Women in MENA: Here’s How the Women in Finance Are Stirring Up a Revolution
As we inch towards the end of 2023, the financial landscape has tremendously changed. A McKinsey report discovered that women are expected to exert significant influence over a substantial portion of the $30 trillion
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Giải pháp Quản Lý Tài Chính Cá Nhân (PFM) giúp bạn hiểu, kiểm soát, sử dụng tiền một cách thông minh và có mục tiêu.
Năm mới sắp đến. Bạn nghĩ có bao nhiêu khách hàng của bạn muốn mua ô tô vào năm 2024? Hoặc đóng kỳ trả góp đầu tiên cho căn nhà mơ ước của họ? Có thể chúng ta không chắc, nhưng điều chúng ta biết là khách hàng cần những thông tin hữu ích và công cụ quản lý cần thiết để giúp họ chi tiêu và tiết kiệm hiệu quả.
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Conquering the peaks of digital banking in Nepal
Nepal's journey into the realm of digital banking mirrors the global trend – a steady climb followed by a sudden leap into the digital age.
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Cents and Sensibility: Crafting Better Relationships with Money Through Personal Finance Management in Vietnam
Personal financial management (PFM) in the realm of digital banking has been an area of significant promise, and continuous transformation across the world.
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Giải pháp Quản Lý Tài Chính Cá Nhân (PFM) giúp bạn hiểu, kiểm soát, sử dụng tiền một cách thông minh và có mục tiêu.
Quản Lý Tài Chính Cá Nhân (PFM) trong ngành ngân hàng số đang là một lĩnh vực hứa hẹn và liên tục thay đổi trên toàn cầu. Ban đầu, PFM chỉ được coi là một tính năng bổ sung đơn thuần cho dịch vụ ngân hàng.
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Gen-Zers called; they want digital banking - And here’s how Vietnam is delivering
For banks in Vietnam, the main focus has to be to be innovative but obviously, that’s not the only thing on their plate. While they scope to climb high, they need a digital banking partner that tailors solutions that fit their client base.Transform your banking institution with innovative and personalised digital banking solutions from Clayfin.
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What's next in banking: Digital technology's role in shaping Indian banking ecosystem
India's banking system is now experiencing a tidal wave of change that is reshaping the very bedrock of its financial landscape.
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Leveraging A Product Approach To Scale Your Bank & Meet Growing Customer Needs
Choosing a product-based solution or platform-based solution plays a vital role for every business. The choice between product-based and platform-based solutions in banking.
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From exclusion to empowerment: Driving digital financial inclusion in developing economies
COVID-19 significantly promoted financial inclusion. However, the World Bank reports that more than 1.4 billion adults worldwide remain unbanked. This is due to the presence of a level of inequality in accessing financial services now more than ever.
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Imagining a Cashless Utopia: A New Era for Digital Banks in Bangladesh
Despite the ongoing global digital transformation, where smartphones have become increasingly accessible to a larger population, Bangladesh remains significantly behind in embracing this digital shift.
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Making Waves or Barely Staying Afloat? Accelerating Digital Transformation Retail Banking
In the ever-changing landscape of retail banking, a major transformation is underway! This digital wave is reshaping banking as we know it.
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Surfing the Sand Dunes of Digital Finance: The Future of Saudi Arabia’s Digital Banking
In the digital banking world, Saudi Arabia was never considered a forerunner in embracing digital transformation compared to its other global counterparts. That is, until now!
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Traditional Banking with a Modern Twist: Surviving the Neobanking Wave - Part II
How can a time-tested traditional bank survive the new wave of Neobanks? The story is as old as time: as new ideas and technologies dawn, the old order scatters to thrive.
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Neo-Banks: A Disruptive Force or A Threat to Traditional Banks? - Part I
Neobanks have set the stage for a pivotal shift in banking. By operating solely online, they bid farewell to conventional brick-and-mortar branches, while also meeting the special needs of specific segments like millennials, Gen-Zs, and up-and-coming SMEs.
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Empowering The Boomers: The Importance of Senior-Friendly Digital Banking
Digitisation primarily targets Generation Z and Millennials due to their strong inclination towards online activities. However, a significant and untapped market for banks is senior citizens, who often get overlooked.
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To Build Or To Buy? Why Buying Your Solutions Is The Right Decision To Make
Businesses are faced with choices every day. With every choice they make, some consequences follow. When investing in IT infrastructure, enterprises have two basic options: building or buying.
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Envisaging A Digital-First Bangladesh With Binimoy Interoperable Transaction Digital Platform (IDTP)
Interoperability has revolutionised banking for good. So much of our everyday life depends on computers' ability to exchange and effectively use the information available.
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Ways Digital Banking Can Transform Customer Experience in The Middle East
Digital banking has simplified many things for customers in the Middle East. Find out how digital banking can transform customer experience in ME.
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Fostering Middle East’s Digital Commerce Boom With Transformational Digital Banking
Vietnam is one of the fastest growing countries with a strong potential for rapid digital economic development. This was, however, not an overnight feat. The Department of Digital Economy and Digital Society set things in motion with several initiatives to digitally transform the country
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Nâng cao Tương tác Khách hàng của Việt Nam với các Giải pháp Ngân hàng Thông minh
Việt Nam là một trong những quốc gia có tốc độ tăng trưởng nhanh nhất và tiềm năng phát triển kinh tế số nhanh chóng. Tuy nhiên, đây không phải là thành tựu dđạt được qua một đêm. Cục Kinh tế – Xã hội số đã khởi động một số sáng kiến để biến đổi số hóa đất nước
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Top Digital Banking Trends To Look Out For In 2023
The need for a digital revolution in the banking sector was always apparent. However, the last decade saw tremendous growth in digital banking. Then the pandemic happened, and it only nudged the digital revolution further. While it has been interesting to witness the change so far, with the new year upon us, banks need to brace themselves and prepare for trends that will define the digitalisation of the banking space in 2023.
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Reimagining customer engagement by leveraging AI/ML in digital banking
Evolving technology means growing demands from customers. They begin expecting tools that are intuitive, seamless, and fast. Incidentally, these tools help banks advance by hitting their ideal customer engagement target.
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Top Eight Features Corporate Customers Look For In Their Banking App
Today, people enjoy the opportunity to do business and complete payments at home or on the go, also known as mobile banking. With multiple levels of digital transformation, corporate banking is expected to reinvent its identity altogether.
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Personal Financial Management - How Next-Gen Banking Solution Is A Boon For Both Banks & Customers
PFM tools are no longer a mere add-on in the banking industry. Due to market conditions that are constantly changing. Customers are increasingly demanding new features.
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How does digital banking support green banking?
We've been discussing how banking has changed over time, how far we've come, important digital trends that have replaced retail banking, and future developments in banking for a while now. We speculate and take part in the discourse.
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SME Digital Banking Guide: All You Need To Know
A global Accenture study that surveyed more than 2000 SMEs across 10 markets reveals how SMEs are more than willing to embrace modern digital platforms
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The Compelling Case For Digitization In NBFCs
If these affirming messages on Non-Banking Financial Companies (NBFCs) websites don’t encourage you to whip out your business loan application, perhaps the convenience and ease of banking with them will.
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Digital Transformation: A Step Toward Sustainability For Banks and Financial Institutions In Bangladesh - Part 2
Bangladesh Bank released the "Sustainability Rating 2021”, and it offers an interesting perspective on how dynamic the changes within the financial services space are in the country. Here’s some obvious proof.
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Digital Revolution in the Bangladesh Financial Market - Part 1
Digital disruption has been a key driver of Bangladesh’s growth, development, and unwavering resilience. Read more about the growth trajectory that has been defining the country’s digital narrative within the financial and banking services space.
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Part 2: Drivers of Change in Next Gen Banking: Why Retail Banks Need Digital Transformation to Survive
Leveraging AI in the financial sector has become almost mandatory. However, banks face many challenges in this regard. Here are few hurdles that the banking sector must overcome before reaping the full benefit of AI
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Part 1: Drivers of Change in Next Gen Retail Banking
AI-powered digitisation is a key growth tenet in the financial services industry. Here is Part 1 of the blog that explores the digital disruptors in today’s banking sector.
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Noteworthy banking CX transformations in ME in the recent past
Customer experience is the competitive differentiator in the Middle East banking industry today. Read this blog to understand the recent changes in the financial services industry of the ME.
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QR Codes: Consumer-driven innovation for a contactless banking experience
With an uptick in the number of smartphone users, payments through a QR code have become a massive hit among consumers everywhere. Read on to know how QR Codes driver for a contactless banking experience.
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